Refund not done yet

Dear Hertz,<br> <br> Its very agonizing to see the way you treat your customers. Seems you don't care for customer problems. <br> Let me highlight the issues I have faced by opting to avail your services. When I rented the car from your Hilton Sandton Branch I made the payment using the debit card which was swiped and the transaction was successful. After two days you people again deducted the same amount from my other card whose information probably you guys saved from my previous renting. It was actually a ***** from your side. <br> When I highlighted this to your Hilton Sandton Branch manager Talana she refused to accept that they have deducted the amount twice. I had to run from pillar to post to get the required documents from two banks to proof that I was actually correct. Instead of being apologetic your staff was so much arrogant. Even then I ignored it just because I had a very good relationship with Hertz. But my agony didn't stop here. When I returned the car I was told that the security deposit would be refunded within 16 days. Now its been more than 40 days but still the refund have not been made despite repeated reminder.<br> Rental Record number:***<br> <br> Regards,<br> Taqiuddin Mohammed