Refund long overdue

On the 07 October 2021 I booked a car from Hertz Car Rental for 4 days in their East London Airport branch. The sum of R5771.00 was reserved as a deposit and I paid it through credit card. Car was returned on the 10th of October in good condition and I was told that the refund takes up to 7 -21 Up-to-date I have not received the deposit despite my several attempts. This is the communication I received after several attempts. I was told to go to my bank which I did and my bank told me that they have not received any communication from hertz Bank which is standard bank to return the funds I must contact hertz.

Good Day

Please note I have called Standard bank authorisation merchant department while holding on they have contact FNB authorization dept and FNB has advise the funds are no longer pending it reverse back into your account.

Please reconcile your account for October as no funds is due to yourself.

Please note that the authorisation is not a deduction and will not reflect as a refund in your account or on your statement.

At time of rental, an amount is blocked/ reserved for a certain time period.

I am very disappointed and would not recommend them to anyone.