Refund failure

Reference : #***6

The above serves as a reference to our case

We have been very disappointed angry and frustratedby the poor service we have received from Hert.

This is an issue since May 2019 already when we hired a Toyota fortune with them where we were required to pay an access fee of R8000 upfront before the the hiring fee.

We were told if we return the car without and damages non whatsoever we will be reimbursed the total access fee in full.

As per the regulations we have managed to honor that the car was returned on the agreed date and we were promised the refunds should reflect within 24 hour.

We have been waiting to date without being attended we extremely angry, tired and frustrated, disrespected.

To all the revelant parties Kelly Abraham's, G Franco the claims department at the Cape international Airport hertz branch reading this kindly intervene we have forwarded the required documents asked by the officials and claims at hertz and they acknowledged their wrong doing and promised that the refund will happen on Monday 20th 2020 but still no feedback

We want our money with interest and in future we recommend that you play far from Hertz if you want to avoid being a victim

For anyone willing to assist our emails and found below *** ***

Regards Handula Z