FM
Fraser M
1 reviews | Active since Jun 2015
08 Oct 2015, 16:52
Quote vs actual bill
We shopped around for a rental, from Newcastle to Edinburgh.<br> When I received the quote, one would expect that the intercity fee is already part of the total quote, but no, part of the small print.<br> I gave the car back an hour and a half late, and was charged for a full rental day, plus a full day's full insurance AND a penalty fee. Why both, once again ...small print.<br> A 117 pound quote became a 238 pound reality....<br> I now understand why the kiosks at Hertz are always empty!!!!<br> Will not see my business again.
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Hertz Rent a Car's replyOfficial
12 Oct 2015, 13:41Hello Rickfm,
Thank you for contacting Hertz South Africa
As a Franchisee company we are unfortunately not linked to any of the international Hertz locations and are unable to answer your questions.
Kindly contact Hertz UK customer relations department at ***.
Kind regards
Hertz Customer Relations Department
Thank you for contacting Hertz South Africa
As a Franchisee company we are unfortunately not linked to any of the international Hertz locations and are unable to answer your questions.
Kindly contact Hertz UK customer relations department at ***.
Kind regards
Hertz Customer Relations Department
Hertz Rent a Car's reply12 Oct 2015, 13:41
Official
Hello Rickfm,
Thank you for contacting Hertz South Africa
As a Franchisee company we are unfortunately not linked to any of the international Hertz locations and are unable to answer your questions.
Kindly contact Hertz UK customer relations department at ***.
Kind regards
Hertz Customer Relations Department
Thank you for contacting Hertz South Africa
As a Franchisee company we are unfortunately not linked to any of the international Hertz locations and are unable to answer your questions.
Kindly contact Hertz UK customer relations department at ***.
Kind regards
Hertz Customer Relations Department