POOR SERVICE

I cannot even began to explain the level of treatment I have received whilst on holiday in CT, from mostly the supervisor of this airport branch.

I went to enquire about the R14 000 deposit taken off my account at the day of the collection of the rental car. I collected the car on the night of the 25th December, for which I stood in the queue for almost two hours because, as they said, they were too busy. There was no sincerity or apology shown for the insane wait. Their attitude was as though they were doing their customers a favour.. The response was just like "oh well we are too busy to even attend to your complaint" type of response.

This rental company ruined my CT holiday and the staff had ZERO customer service. When I went back a few days later to enquire about the deposit, the lady who was assisting me then had more customer service s****s than the so called supervisor, who was so arrogant when I asked him about my deposit. I returned the rental car on the 28th but till this day my R14 000 has not been refunded back to me.

It is disgusting to have your trip ruined by people who are meant to be servicing you with respect and pride in their business. I will never rent a car with this company again and will be sharing my story on twitter for everyone to see how they choose to treat their customers. The supervisor even added by saying as he was walking away "well don't compare us to companies like tempest" I was livid and actually said *** and I left. I WANT MY DEPOSIT BACK!