POOR CUSTOMER SERVICE & DISHONEST STAFF

This agent with bad attitude has fabricated a story and sent it to my employer. Here is my story and i would like Hertz management to attend to it. I had forgotten my license in my car so i went back to fetch it and handed it over to him. From there, he gives me the docket for the car and the key. I then asked him if there were any other options within the Group B, and said I would prefer a Polo if that was possible. Not once did I mention a Lexus, or any other car for that matter. The only car I requested was a Polo, as it is in Group B. He then became irritable and snappy, and said “Well, your booking arrived very late in the evening. We had to get this car all the way from King Shaka Airport”. The whole time, his tone was very rude and accusatory.

I responded and said it makes no sense to say there is no other car when I was asking for a car within the same group. Other branches have always been very helpful. I had not even seen the cars available there, so how on earth would I have known there was a Lexus there? There were many cars, so I assumed a change within the group would be viable.

Thereafter, he gave me back my license and paper to sign and I then walked away, assuming that he was behind me to direct me to the car. When I was at the door, I noticed he was still standing behind his window. He was not trying to assist and had not told me where the car was located. I went back (I did not storm, as I was wearing high heels), and asked him to please come and direct me to the car as I had a meeting to get to.

There was no point during any of this that I used a swear word. That is a total fabrication. His response was to reply to me in a very sarcastic tone “Oh well I thought you weren’t taking the car”. Aside from the obvious sarcasm, why would I not be taking the car when I had just signed the form? I then got to the car after a few KM's i noticed a squawking sound each time i break, and i thought it was coming from outside. I then asked my colleague upon arriving to my meeting to listen to this sound, he confirmed that the sound was coming from this car i was given to drive by Hertz. Not only was i treated with disrespect, but i was given a car that could have put my life in danger and on TOP of that the agent fabricated a STORY. This to me is defamation of character.