Pathetic Service, Pathetic Staff

<p>I have had enough of Hertz I have never come across such poor service. I made a booking and begged for a week for meaningful responses from the booking team. I had to quote their own T&C's to the booking team trying to get them to do a debit order for a 3 month 30+ rental which I had planned on extending further. In the end after filling out all the paperwork and again begging for a response, they failed to get it done. I was specific about the vehicle I needed, but then instead of the Chev Utility requested, I was offered a Quantum van which I refused. Was then given a Chev Sonic (normal sedan car, not bakkie) and told the Utility would be delivered the next day. It wasn't delivered and I had to call the branch and again beg for service. I was told it would be delivered the day after and again it wasn't. I eventually had to keep the Sonic which really doesn't help me as I needed the Utility but I made peace with Hertz's mess up. I then sent an email last week with a query about my rental and got no reply. I sent another follow up email yesterday and still no reply. This is absolutely pathetic, I'm done begging, I am disgusted and will not be using Hertz again.</p>