Pathetic Customer Service and Bad attitude

Today I went to pick up the car my company booked for me. I was greeted by your unfriendly staff member. I asked him which car an I getting and he told me a Kia Rio a Sedan, I asked him if I can get a smaller car as I don't want a sedan, the reason is that I travel alone, he told me I cannot change as this is what my company booked for me. To my surprised my company has been booking cars for me at Bidvest and when I requested a smaller car in the same group they would assist me. Your staff member didn't even bother to check he just told me he cannot change as my company booked me that car, how can my company know exactly which car to book for me, how did they know which model and make of the car do you provide a list? Because bookings are made against a class/ group. Your service is pathetic and your staff is illiterate when it comes to customer service. This is the first time I have heard of such. You can learn a lot from how Bidvest operates.