KS
Kim S

1 reviews | Active since Sept 2018

05 Sept 2018, 08:35

Overcharged on fuel - don’t use Hertz

Don’t use this company! I used them in Durban st the King Shaka Airport and upon returning the car with FULL tank ( the petrol station is across the road) they charged me for more fuel!!!! I complained twice and the customer service assistant, Portia, failed to get back to me on both occasions and failed to address my complaint. I’m now out of pocket and feel like I’ve been ******. It’s not okay. There are other rental companies- choose another! I certainly will in future!

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply07 Sept 2018, 19:45
Official

Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.