DE
Daniel E
1 reviews | Active since Jul 2011
18 Nov 2015, 14:11
Not frindly to customers
I was inquiring about the reason why it takes the reason why it takes so long to refund the customer, Godwin was at the limit rude, and not accommodating.<br> The first time I had such a problem was from a lady from the airport who was also rude to me. It seems to me that Hertz car rental may be cheap, but manners and courtesy does not seem to interest them. I don't think I will ever hire a car from this company again.<br> It should not take up to 21 working days to refund or release the hold on the cards. Someone needs to be able to follow up that process and make it better/shorter.
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Hertz Rent a Car's replyOfficial
25 Nov 2015, 10:02Hello dgtsacom,
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Hertz Rent a Car's reply25 Nov 2015, 10:02
Official
Hello dgtsacom,
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.