HL
Heleen L
1 reviews | Active since May 2009
29 Feb 2016, 08:15
No statements available for money debited
On October 2015 I rented a car from Hertz through my insurance company.<br> <br> On 10 November, three transactions was taken from my account from Hertz. I contacted the customer relations asking for a statement and never received more than a automatic reply. In January I asked for a statement again, and I only received the information for another transaction I had with Hertz and finally a statement which does not have the details of the three debit orders. When i asked again, I received no reply.<br> <br> If you take money from a client, you should give them a statement???? Or at least tell the client \Sorry, I'm too useless to help you\"."
Helpful (0)
Replies (1)0
Replies (1)
Hertz Rent a Car's replyOfficial
04 Mar 2016, 10:22Hello lindequist,
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Hertz Rent a Car's reply04 Mar 2016, 10:22
Official
Hello lindequist,
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.