No answer to emails or phone calls! Very frustrating

<p>All I need is a copy of a damage report from Hertz Cape Town Airport to submit to my insurance to enable me to make a claim. Three emails last week to Hertz customer relations email unanswered. I even put a read receipt on the last one. Read but no reply again. Eventually managed to get Cape Town Airports Hertz direct number. Answered first time and transferred me to the returns line and phone got put straight down. Now phone just rings and rings. This kind of poor service is VERY frustrating. I feel like im dealing with a government department!</p>