NEVER RENT FROM HERITZ

NEVER RENT FROM HERITZ

I'm convinced that this company has zero consideration for their clients. i rented a car from 18th to 21st February 2022 and still have not returned my deposit. firstly they don't bother answering their customer care number nor do they reply on emails. eventually spoke to an agent and she told me the refund is not an automatic process...this is pure theft how can it not be automatic when you return the vehicle? I've never seen this level of BAD SERVICE in my life. i will never rent out a vehicle again!