Never, ever again will I use Hertz. I will rather walk!

I expect nothing more than the standard copy and paste response from Hertz. They have proven to me that customers mean so little to them, they would rather not bother with us pesky little things...

Anyone thinking about renting from Hertz - BE WARNED!!!

After incorrectly deducting money from my account for km's and petrol I did not use, it took 3 phone calls, almost 20 e-mails and more than 11 weeks for the refund to appear in my bank - and I suspect that was sheer fluke and due to no intervention from Hertz themselves.

The so- called Customer Service people tried the usual tactic of simply ignoring me, and when that didn't work, they imp**** I either cannot read my bank statement or am simply lying because no matter how many times I sent them my bank statement, and told them the refund was not in my account, they kept telling me the refund had been made by them. Apparently it is no longer their issue once they've taken the money from you...

Portia and Cindy (apparent Customer Care Consultants) told me to contact my bank - the same bank that needed no contacting from me when they deducted the money erroneously from my account in the first place... Cindy even said that my refusal to do as she says might result in the query not being solved - can you imagine that??? Me, the customer needing to solve their incompetence????

Eventually I got a mail saying - "this file is closed now." Their arrogance and lack of actual customer service is astounding!

I assure you, if this were the only or last car rental company on the planet, I will rather walk. I will NEVER be caught by this unprofessional company again. In all my dealings with any other Company, never has one tried so hard to insult me, accuse me of lying and simply not done anything to resolve my query and even less to resolve my problem.

The car I was given had a mechanical fault and needed to be replaced. Hertz sent another car and collected the faulty car and then charged me for both cars, both trips. I needed to do some serious explaining about how I only drove once in each direction and could therefore not be expected to pay for the other car's trip too. At first I got a "it is charged branch to branch" reply but when I explained again that them issuing me a faulty car is not my fault, they suddenly realised and agreed that I should be refunded. Portia chose to only deal with half the query though and refunded me for the extra km's only. It took many more phone calls, e-mails and weeks to get the petrol refund approved - and then a further 7 weeks to get the money back into me account. Although I have repeatedly asked what about the interest I have lost while Hertz was unable to refund me, I have received no answer. In fact, no acknowledgement that I even asked the question. This is another part of my query that is simply ignored.

A 17% service feed is added to the toll fee because Hertz has permanently affixed the e-tag in the vehicle and you cannot not use it. What the 17% is for I still do not know - yet another part of my query that is ignored, other than telling me I signed that additional service fees might be app****.

Hertz - you have lost a customer for sure. I have no doubt that your terrible way of dealing with customers will mean I am not the first or the last you have lost!