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habedi.bongi habedi.bongi

1 reviews | Active since May 2017

21 Oct 2017, 16:20

Money taken out of my account *******ly

I rented a car for 2 days from Hertz, park station branch. The person who assisted me is Thapelo, who was very helpful from the time of first contact until I returned the car. I fetched the car on Saturday morning and returned it on monday morning. The company took R1400 from my account as security for additional expenses. However, this morning at 03:00 my account was debited with R374.00 even though the company still has my R1400 deposit I am now sitting with an account that is in excess because I did not provide for that debit from my account as I did not give permission for hertz to take my money.

I spoke to Thapelo after I noticed that my account was debited. He told me that he was not at work. He later told me he is in the office, I explained to him that the debit will be returned unpaid. That would incur costs and a bad name for me. Why should I go through such trouble because of irresponsibility of HERTZ? Is it irresponsibility or is there someone inside the company trying to de***** me? Is it what Hertz does? *****ing from your customers?

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply24 Oct 2017, 08:03
Official
Thank you for your feedback. Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading. Kind regards Customer Relations Department.