Money debited without authority. No one taking accountability. Very irate!!!!!!

I was assisted by a lady called Nicki. And because when I booked I was not informed that there wouldbe further monies due, I used the money I Had and lessened the days for car hire. The above mentioned lady assisted me proficiently with this. I needed to stay more and add a few more days,I was then assisted by a gentleman called William.

At the time I collected the car,I was advised that there would be a refund die to me amounting to R1650.00. I was then told that this would be refunded to me within 21 days, which I accepted. Two days after I had returned the car,a further amount of approximately R3000 was debited from my account without any authorisation from myself which I deem **********.

I called their call centre and was harshly assisted by an agent called Claude who advised that i would not be getting any refund from your company as I owed it to yourselves. I then requested I be refunded all my monies and interest charged to my account as I am no longet employed.

From the initial superb service to the dismall responses and rude service I got from your call center agent who was so rude and insisted even when I asked of I should report this to hello peter. He did not even care about the reputational risk this might cause.

I then request highly that this be investigated urgently by yourselves as their complain resolution center was apparently closed for the day.

Your soonest response will be highly appreciated.

I can be reached in the interim on : ********** 831. Regards, Qenehelo Tsoeu