ES
Ebrahim S

1 reviews | Active since Jan 2011

30 Mar 2015, 11:03

loyal hertz customer extremely disappointed

In recent times my dad and i have been using hertz alot. Hired from hertz king shaka just recently and received An Old Shape Chevy Spark which looked not so clean inside and a bit high mileage. Yet your vehicle guide has a Picture of the new shape. Now I have a booking again this Saturday for the same group from the same branch. I phoned them today and was told that they only keep the old shape chevy spark and have no i 10 ' s or kia picanto anymore. Why put a pic of the new shape on your vehicle guide. At least with budget they only keep the new shape spark. My dad has an upcoming booking in Cape Town next month. I plan to use hertz again for 2 bookings in Dec. Give me one goof reason why I should remain with hertz when u deliver an inferior car with false advertising.

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply30 Mar 2015, 14:09
Official
Hello esalot,

Thank you for bringing this matter to our attention.
We will investigate the matter and get back to you as soon as possible.

Kind Regards

Hertz Customer Relations