Lack of service

<p>When I arrived in Windhoek on 19-10-16 to rent a vehicle at 13:00 only to be told they are looking for the vehicle and they also have to refeul the vehicle.</p> <p> </p> <p>I was asked to sit on the pavement in the shaded area un till the car is ready. The people who work there did not even have any uniform or name tag to introduce themselves.I waited for more than an hour. I went to the rental office to ask why have they not made alternative arrangements as I had a meeting in Windhoek at 14: 30. </p> <p>I missed my meeting and waited for an hour and 20min outside on the pavement which is totally unacceptable.</p> <p>This will be the last time I make use of Hertz.</p>