Lack of feedback - passing the buck

Hi <br> <br> I hired a car with Hertz took it 24/05/2016 and returned it on 29/03/2016. This car was a corolla and one wheelcap had come out apparently while I was driving, I had not filled up the fuel tank. KM traveled did not exceed those authorised through the agreement (atleast not everyday)<br> <br> Two days later after I returned the car a deposit of R853 was made on to my account, supposedly as a refund. The deposit I had paid in was R6032 for the car for five days I was in Durban. With all the above being said I feel that the refund of this much is too long for this!<br> <br> I have since made phone calls and was given a number of the Lady in billing who said the deposit received was not a full and final settlement and that the final one will be issued once the refund/claim had been administered. I then asked what needs to happen for them to administer the claim and she rep**** that \she is waiting on the branch to send her the documents\". I called the branch and they said they is nothing they can do from their side. I asked the branch manager to send me an email with a breakdown of the R853 deposit calc that they did and never received although he claimed to have \"sent it as we we speak\". Angry! "