Just don't rent from Hertz, they don't value your custom.

Avoid at all costs. How I wish there was a negative star for this company. I rented a car from them through another referral company, collected car from hERTZ Capetown Airport in April 2024, up to now they have never refunded my deposit. The car Was violently seized from me for going over the speed guide on south African freeway. This very uncouth big but 'little brain' recovery guy his name Stanley, intercepted me in Johansburg, was heading to Polokwane, This unprofessional Stanley stops me and says "you have been overspeeding I have to take the car from you, and you have to find some other means to continue with your journey"... And I said fair enough, but show me something so I am sure that NOT some random guy is *****ing the car from me. And I asked stanley for formal procedure to execute a seizure, and he did not have nor know of one, and he calls another random guy and give the phone to me and I listened to no use. But this stanley did not serve me with anything to assure me that he is genuine, the ID he had was faded and it was not from Hertz! Long story shorter, when I insisted that for a big company like Hertz, there should be a certain procedure to follow under such circumstances,... Stanley flipped, started swearing at me, threatening me (In his own words; "I going to *** you up if you don't give me the keys" shouting on top of his voice, the 6foot+ guy looking over me 5.2ft little guy.... Really there was absolutely NO reason whatsoever to come to me in such a manner totally unprovoked. People gathered and without me reacting and quiet people were pulling him away as if I was retaliating, even when I had not moved a finger. So I told this guy, ok, you made you case, let me take some pictures of you taking the keys so atleast I have some evidence who took the car from me because you have failed to follow any formal procedure... you are behaving as if this is your personal car in circumstance where you are suppossed to be professional, when I said that he went MANIC like he had been attacked by wasps. some guy pulled him on the side to calm him down, only then I realise that this guy had been his coleague all along... Fast forward,>>>> After all that Altercation, I gave the keys to this new guy, stanley's colleague and took pictures of the car but without this big but little stanley guy... All along I had been trying to get Justin at Hertz capetown Airport to no avail, now he replies me by text after stanley the ***** has taken the car unprofessionally; after explaining to Justin what and how has happened, Justin told me and I quote; "Those recovery guys are from a different office and there is nothing much I can do, I am in dispatch, but I will get my manager to call you." up to now NO manager from Hertz ever called me. Back to going over the speed guide on a freeway; Why doesn't Hertz install speed limiters in all car if it is a matter of life and deathe as little stanley made it seem, instead of Harrassing their customers using those rouge, untrained and ******** recovery guys like stanley the *****..?? Then when it came to refunding my deposit, over 11,000rands.... I have never seen a penny back and the irony is when I contacted Justin at help desk at T.O capetown airport, Justin confested that he doesnot understand how the deposit refund is administered yet he is the one who secures the deposit before handing out the keys.. Again as before he tells me that "I will get his manager to call you about the refund" and suprised Not,... I am still hopeful that mr manager will call me one day, perhaps an email..... VERY UNPROFESSIONAL FROM START TO SEIZURE TODATE. AVOID IF POSSIBLE.