MN
Mpumi N

1 reviews | Active since Apr 2015

28 Apr 2015, 10:01

iPad ****** from Car and Poor Service

I rented a vehicle from Hertz on the 26th March, when we received the vehicle we were given a car that someone else had just rejected because the aircon was not working, we were then given a replacement car which had not been cleaned properly and I noted this on the rental slip. We returned the vehicle on Tuesday 31st March and after about 20min having returned the car I realised that I had left my ipad next to seat in the car. I immediately called the rental office which then put me through to the car yard and I informed them that I had forgotten my iPad can they please keep it for, After waiting for them to call me back I called again that same day and they said they would check and get back to me. The following morning I called again and asked for the manager who promised to revert to me but no response was forthcoming. I was promised that they would review the security cameras and since then i have had no response. Someone took that iPad from the rental car and Hertz has made no effort to assist me in this regard.

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply28 Apr 2015, 10:25
Official
Hello Mpumi Nhlapo,

Thank you for bringing this matter to our attention.
We will investigate the matter and get back to you as soon as possible.

Kind Regards

Hertz Customer Relations