dD
danie D

1 reviews | Active since Jun 2017

08 Jul 2017, 07:31

Incorrect invoice and not releasing deposit

<p>Rented a car from George airport.....swiped for a huge holding deposit of just over R10 000. Returned the car in an even better state than I received it. Luckily I took it photo of ODO when I returned the car as not staff were visible at the site. Is went 21km over the allocated km'south just to relieve a bill for an extra 232km. I lodged a complaint and sent them the actual photo of the ODO BUT NO RESPONSE. Lodged a request on the website as well WITH NO RESPONSE. It's almost a week later and my R 10 000 has not been released as well.</p>

0
Replies (3)
Hertz Rent a Car
Hertz Rent a Car's reply09 Jul 2017, 12:13
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.

dD
danie D's update09 Jul 2017, 17:57
Reviewer Update

Maybe you should read your emails as i have already sent all the proof to that email adress with no response. You have my contact detail. Make contact with me asap if you have any form of customer service

Hertz Rent a Car
Hertz Rent a Car's reply10 Jul 2017, 14:48
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.