AC
Adley C

1 reviews | Active since Jun 2016

26 Jul 2017, 08:38

Incorrect Fuel charge

<p>I have recently hired out a car at hertz CPT through an airport rentals company. I have just received an invoice with a fuel charge. I was advised to fill the car at the airport garage which I did do so. I do not understand where the extra fuel charge comes from. Phoned through customer relations and they advised they couldn't help me because it was a fuel query. Poor service, still waiting for my money of R14700 to be refunded. When I returned the vehicle the inspector gave it a 8/8, better condition than received with the fuel being topped up. Also there is no contract fee stipulated when hiring the vehicle so where why state it only when u at the airport and need the vehicle urgently... these rental companies know how to catch innocent people out.</p> <p>Won't rent from Hertz again</p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply26 Jul 2017, 09:16
Official
Thank you for your feedback. Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading. Kind regards Customer Relations Department.