*********** and unprofessional ******

On 14th January 2018, I rented a vehicle from Hertz Cape Town Airport. They charged me for damages (a scratch on the front bumper) to their vehicle, which I did not cause. I was notified of these damages only at the post vehicle inspection as Hertz did not conduct a pre-inspection on the vehicle, I was just handed the keys and told which parking bay to find the vehicle in. Upon questioning these damages I was told not to worry and that a formal investigation would take place and cameras would be checked to confirm if the vehicle left Hertz with or without the damages.

Thereafter, I heard nothing from Hertz and left numerous messages requesting the information from the investigation with no response via telephone or email.

I eventually got in contact with the customer relations at the Cape Town Airport branch and the response I received was that they could not see anything on a camera's. After asking him for a screenshot of the camera's that had supposedly been checked, he has yet to send one through. The man who handles customer relations at Hertz Cape Town airport branch was found to be very unprofessional and highly *********** in assisting to resolve the matter.

I have now been in contact with almost the entire Hertz Cape Town office, of which none of them are able to assist me with any proof that cameras have been checked or provide proof of any investigation.