******* and unauthorised transaction

<p>I am renting a vehicle on a monthly basis and thus pay upfront to get the so-called discount</p> <p> </p> <p>On 15 January 2017 I was at the branch to renew the hired vehicle - they could not do the transaction and it was agreed that the branch manager - Mose Monareng would come back to me.</p> <p> </p> <p>The lady made me a set of copies of all documents and we agreed that i will be called. We also agreed that i had a maximum of R7300 to be deducted as that was what i had in the card account.</p> <p> </p> <p>No one called!!!!!!</p> <p> </p> <p>On 19 January R13751.99 was dedected form my card - not authorised by me at all!!!!!!!</p> <p> </p> <p>When Hertz phoned on 30 January, they infoemed me the car was only booked for 2 weeks - every time they phone it is after 17h00 in the afternoon - then everyone is stucked to do anything.</p> <p> </p> <p>I requested yesterday that i get the details of the person who did the transaction as well as that of the manager that never phoned.</p> <p> </p> <p>Again - nothng happened - until 17h30 on Tuesday - 31 January - a call to say the car is overdue</p> <p> </p> <p>Moeny was taken from my account *******ly and i will pursue this as a ******** activity</p>