I can’t get my deposit back

I rented a car from Hertz/Firefly from 15 December until 22 December. R19,000 was taken from my credit card as a deposit. As of 6 January, I have still not received my deposit back.

Having my deposit returned to me should be basic procedure for a car rental company, yet despite numerous attempts I just can’t seem to get my money back.

Please be careful when renting a car from Hertz/Firefly, it may be better to use a more reputable Car Rental company.