HURTS to HIRE from HERTZ

South Africa - ***8-1 I am together fascinated, disgusted and appalled at your DONT CARE HERTZ ATTITUDE!!! Not once have I heard from your "CUSTOMER CARE" which I will take does not exist in your very poor company structure. We had to at our inconvenience return a vehicle which was displaying mechanical failure signs. This was replaced by a vehicle which had a sour odour within. I had to drive to a business meeting with the windows open. I reported the matter to Matthew who had delivered the replacement car. His suggestion was that "I drive with the windows open" This should not be the case any car never mind your high-end Mercedes vehicles. I did get hold of Ernest at the Pietermaritzburg branch who said he would order a replacement vehicle which I thanked him for. Matthew finally arrived with a car which didn't smell. He informed us that he was going to charge us the extra mileage and petrol as he said the other car didn't smell when he brought it to us. I find his comments highly offensive and annoying to question my inconvenience. Further if that was the case Ernest should have informed us prior to exchange that this would be at our cost. Not once has our inconvenience being taken into account or an apology been made from Hertz. Your "Customer Care" has still not responded to my email and when I phoned your "National Care Line" JP the gentlemen suggested I phone Durban as he was based in Cape Town??? The Emergency Helpline is a National number no??? We still await a professional response from Hertz " Customer Care"