MS
Michael S

1 reviews | Active since Apr 2015

19 Apr 2015, 14:39

Huge Overcharge and Insurance ****

Rented a Ford Fiesta for one day. I rent a lot of cars. Usually I end up paying no more than R300 for a 1 day rental of this group, including typical insurance. Hertz charged me R667 for 1 day! R224 for the basic rental, then multiple insurance charges, airport fees, and R98 for fuel, even though I filled up just before the airport.<br> <br> In additional to this, while the usual practice is to AUTHORISE a credit card for a car rental (I rent all over the world and it is always like this), Hertz OR Tambo CHARGED me in advance for over R3500! Unbelievable. And yes, I know the difference between a charge and an authorisation on my card. You have no right to take money out of my account for no reason at all. In such a hurry to charge, but nobody cares about refunding. And all you get from the email helpline is an automated response. Never again Hertz! You still owe me R2850!

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply20 Apr 2015, 09:25
Official
Hello Red Chicken,

Thank you for bringing this matter to our attention.
We will investigate the matter and get back to you as soon as possible.

Kind Regards

Hertz Customer Relations