NM
Nokuthula M

1 reviews | Active since Oct 2015

26 Feb 2018, 13:50

Highly Disgusted by the Utter rudeness of your personnel.

First and Last time using this car hire company. I called after making the booking on Rental.com to confirm if all I get is a just a ref number for my booking nothing else, and was sarcastically asked what else do I want, you already got what you need. Absolutely rude and obnoxious staff. The car was parked in the wrong parking bay, when I arrived at parking bay E-16 there was a different car than the car allocated to me. I ask for assistance from the micro Hertz office in the parking lot and the consultant named Kabelo, if that is his real name was just not about to stand up and assist me. After I tell him the car I was suppose to get is not at the allocated parking bay, he had the audacity to tell me to walk around pressing the car key until I find the car I'm looking for. Wow hertz is this how you treat your paying customers. We don't come to you guys on credit you know, we actually are paying for the services we request from you. But if our money is no longer valuable to your business, please inform us so we can take our support elsewhere.

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply26 Feb 2018, 15:15
Official

Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.