Hidden charges, terrible service

Johannesburg airport, 12 to 17 December

Hello there,

Yesterday I returned a rental car to Johannesburg Airport. With 40 min delay. My friend who was traveling with me called in advance to let them know. After 3 unsuccessful trials to find someone,an answer the call n hung up, almost 50 min of wait in call in total, speaking to 3 different people till reach someone who made me wondering if anyone actually works by their side, I spoke to someone n told me that is fine and not stress! Nothing about extra charges. Which I figured 2 hours later when I received the invoice where they charged for an extra whole day! I am very disappointed with their service which is far away from high class as they promoted. At least in SA. When I made this booking their employee in the call center apparently forgot to add something which costed me extra 500 rand. The employee yesterday didn't inform me for the extra charge. If I had in advance all the above info which is my right, I would have act differently. These are what are been commonly called hidden charges. Lastly, I believe was in Namibia 2 years ago that I rent again from them. I arrived and my car wasn't ready and I waited for 30 min or so but I haven't charged them for my time back then. My point is that I m a regular client and their service dissatisfied me. Plus, I tried to log the complain from the form in their site and it is not working. TOO. I think the company is a spam and only the department that takes n charge bookings is working.