Hetz Robing Consumers!

These guys charged just above R6500 for a minor scratch that should not even cost R1000. The car that was advertised (Astra) when I made a booking was not the one I got (Corrola) and I selected the Astra on reasons that I am going to Eastern Cape where the roads are not the best.

I took a very good care of their Corolla but I had an unfortunate situation and the car was very low on the front to an extent that I scratched the bumper underneath because of the hump I had to pass.

I wrote 3 emails to them complaining and requesting a quotation from the panel beating company that will fix the scratch to confirm the cost and they never rep****. I called several times with no success.

These guys took advantage of me because they had blocked some funds on my account and just took whatever they want without having a discussion and agreeing with me and as I said that they have no interest of talking to me to explain how they got to this cost because they have already taken the money.

I wish there was a way to reverse it. I am now planning to take them to Ombudsman and I am a very sad and angry customer because I was taken for a ride.