1 reviews | Active since Sept 2014
Hertz *****ing car rental deposits.
A month ago, I made a online booking of a car, booking confirmed the cost & excess with the option I had selected. When I landed and went to collect car at the Durban King Shaka airport. This is when I was told of the different deposit amount which was tripple the cost of the cast rental. I was rest assured that i would received the deposited amount 3 days after I have received the car.<br> <br> Post me returning the car after my rental period,I had to call in to ask for an invoice even though they said I would receive an invoice within a day there was no damage to the car. A week and a half of not receiving my deposit back. I call Hertz customer service & I am referred to the branch both very defensive about explaining the process of the returning deposit. At the Durban Branch post putting my complain I picked up that the invoicing was not matching with my statement. <br> <br> The only response which has been given is that the bank is the reason delayed for not paying my deposit back, which is utter nonsense, after 4 weeks R88 was deposited into my account!!. I put in a complaint which has not been attended to. Hertz took my car rental deposit and never returned it.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
Thank you for bringing this to our attention.
All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.
Kind regards
Customer Relations Department.
