Hertz South Africa ******?

My name is Sibusiso Makhubu. I reside in Sundowner Johannesburg. My wife and I are regular clients of Hertz through our brokers Just Car Hire. I would like to report an incident that occurred to my wife and I earlier today that still has both of us in shock. On Thursday September 13th 2018 we rented a Toyota Fortuner for 5 days (till the 18th of September 2018) which was collected from the Lanseria Branch. As always, we had a joyous rental until Monday the 18th when we did not return the vehicle as arranged. Upon receiving a call from your branch manager Brandon, we extended the rental with our brokers for a further 2 days which in essence meant that the vehicle was due back today on the 20th of September at 08h30. Granted, the story is not as straight forward as I have typed it but the long and short of it is that myself and Brandon had exchanged words and Brandon had vowed that he would be sending the “Recovery Team” to fetch the vehicle. I did not think much of this after our altercation until around 14h00 today in Bedfordview when my wife had gone for a Doctors appointment and while I was waiting in reception at the Dr’s rooms I was called out to the parking by a security guard claiming that there were 2 guys asking for the driver of the Fortuner outside. Upon going outside to find out if there was a problem I was then accosted by 2 armed Afrikaaner gentlemen who demanded that I hand over the keys to the car as we had not paid for the car. Naturally I asked the 2 gentlemen for any kind of identification of which they refused, an argument broke out leading to a verbal altercation with tempers flaring both ways. which was somewhat calmed in a way by my wife making her way out of the Drs room midway through her consultation to try and remedy the situation. My wife further explained to the gentlemen that the car was extended until the 20th (Today) but the gentlemen were adamant that they had received an instruction from Brandon to recover the vehicle. We tried to call the branch in Lanseria in their presence but to no avail. We eventually managed to get hold of Just Car Hire who further reiterated to Luther the gentleman who seemed to be in charge that they had sent the extension voucher to Lucas at Hertz but they were not having any of it. To add insult to injury, they then proceeded to remove all of our belongings from the vehicle and dumped them on the pavement of the Drs rooms and drove off with the vehicle leaving us to fend for ourselves as to how we were going to get home + - 40kms away all the while Luther the larger of the 2 gentlemen tried extensively to intimidate us by brandishing a firearm while telling his colleague that quote unquote: “Brandon het gese dat die man is vol *** “ Firstly I would like to admit from my side that during our heated argument I was not innocent in the whole situation as I could have been more professional but, the fact still remains that I feel that this whole situation could have been avoided. I am not trying to play the race card here but I sincerely feel that had my wife and I been a white couple then we would not have been subject to such embarrassment by Brandon and his cronies like this. I really feel that this situation was nothing more than a personal vendetta by Brandon to embarrass me bearing in mind that I was left stranded on the side of the road with sensitive documents and personal effects and I request that Hertz deal with this matter with the utmost urgency that it deserves. We sincerely feel that this was a blatent abuse of powers and processes by Brandon and this needs to be dealt with swiftly failure of which I am prepared to send this complaint as an open letter through the media, social and otherwise under the topic Is Corporate South Africa ******?. We are regular customers of Hertz and I do not want to paint a whole organization with one brush simply because of the actions of a few individuals. I trust that an amicable remedy will be found and a swift one at that.