yY
ymngoma Y

1 reviews | Active since Mar 2017

13 Mar 2017, 19:23

hertz hilton hotel discusted

<p>I have never in my life had to deal with such idiots every time u call one person tells u this and then tomorrow the next one tells u something else no one can even explain all the funds DAT keep onWOW never ever renting with herts again anding debited off my account even after I brought the car back the guy just says no man u need to understand then next thing I know when I speak to someone e else they tell me oh no mam I don't knw why this person told u this but dats not correct,,,,till this day da first rental I have had no feedback regarding da case of someone bumping into me claimed s is full of nonsense and now the second car all I get is money being debited non stop and when I call I'm being told I need to understand I'm not listening I mean how dare u speak to a client like that and the guy at Hilton herts just wants to fight with u and does not want to give u a chance to speak the one time he insisted I bring the car back since its over 30 days and when I tried to explain to the idiot that February does not have 30 days this year and the 30 days will be over on the 2nd of march he told me I don't want to understand and listen to him when I spoke to his colleague his colleague was shocked that this guy could say this to me and tell me the wrong thing and yet again its the same old fool who tells me that I'm rong when I'm disputing my money and he fights with me and till now money is still being debited and no one can explain I'm so disgusted with the service my deposit is not even back instead its just moneygoung off my account I would never recommended d hertz to anyone the service I've received is disgusting and some staff don't even know what products they are promoting the one told me DAT she even gets confused herself because there are changes daily...I MEAN REALLY ARE U KIDDING ME to tell a client that u as the staff are confused as well so then its alright to give wrong information WOW</p>

0
Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply16 Mar 2017, 08:43
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details.

Kind regards
Customer Relations Department.