TS
Tracey S

1 reviews | Active since May 2018

29 May 2018, 10:07

Hertz highway *******

I rented a car in December with Hertz (booked from Germany). During our holiday I received a parking fine. I noted there were no signs or markings on the road that indicated parking was not permitted, so I queried this with the traffice department. The traffic department confirmed the fine was not legitimate and recinded it. Incredibly, 5 months later I recieved a debit (R295.00) from my credit card from Hertz for the 'the processing fee to redirect the fine onto your name.' So I have to pay a ridiculous amount for a processing fee for a fine that does not exist. This is an absolute fail Hertz and I will never use your services again.

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Replies (2)
Hertz Rent a Car
Hertz Rent a Car's reply20 Jun 2018, 08:21
Official


Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.

TS
Tracey S's update21 Jun 2018, 11:13
Reviewer Update
Thank you, this was resolved a few weeks ago after I escalated this issue.