Hertz has NO idea how to handle customers

I was informed of a fine I received while driving one of their rentals nearly 2 years after the incident. That's okay, that is my mistake - but why wait 2 years to inform me? The correspondence said that I would not need to do anything since Hertz would use the credit card on record to pay the R295 fine. Great. (So here is where I have my issue with Hertz) The next correspondence I receive is a letter of demand claiming that I have avoided paying Hertz on time from Yakeen Albertyn (Legal Administrator). A simple conversation with me to check that the card you have on record is still valid would have been more fitting - since 2 years has passed! Not a letter of demand claiming that I've avoided payment. Shine up Hertz! This is not how you deal with people, let alone customers.