Hertz doesn’t care about their clients, they failed to process our border crossing documents and basically told us sleep at the border the whole weekend

We hired a car to cross and sent all the documentation on Monday. We collected the car on Friday (yesterday and paid for everything), we told the conformation/documents to cross border will be emailed shortly. We are currently at the border without documentation and Hertz is ignoring our calls and emails and one point we were told their border office operates on Monday to Friday. Which means I’m not so many words, we must sleep at the border with kids for 2 days or turn back and forfeit all the money spent of hotel bookings in Namibia, Botswana, & Sun City.