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asiawich A

1 reviews | Active since Sept 2016

13 Sept 2016, 17:44

Hertz Car Rentals cheating and charging additionally for fuel

<p>I have used Hertz car rentals in Johannesburg from the 5.09 till 7.09.</p> <p>Around 1 hour after I returned the car I received an invoice stating that I returned the car "EMPTY", so I was charged an additional amount of money (R93,96). However, I filled up the tank "to the brim" at the OR Tambo petrol station. The petrol station assistant told me the fuel was already literally leaking out from the tank. The drive from the petrol station to the car rental returns is not longer than 500m.</p> <p>How can one explain charging me additionally R93,96 for fuel? Can Hertz find an evidence that the car was not filled up? This is simply against the law, charging the customer additionally for something they already paid for!</p> <p>I require the reversal of the above mentioned amount of R93,96!</p> <p>This was the last time I used Hertz as the car rental. I did not expect to be cheated by such a renowned company.</p>

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Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply15 Sept 2016, 12:48
Official

Thank you for bringing this matter to our attention.

All feedback is much appreciated, as this ensures that the necessary steps are taken to prevent reoccurrence.

Should you require any further assistance, please contact us at our customer relations department via email at ***.


Kind regards

Customer Relations Department.