1 reviews | Active since Jan 2012
Hertz Car Rental overcharges on all levels
<p>I did 2 Hertz car rentals in a week. </p> <p>In both cases they charged me for fuel whilst I returned the vehicles FULL with proof of refuelling provided.</p> <p>I rented on a 'special offer' through Air France. I thoroughly read the terms and conditions that came with the rental booking and kept a copy. Nowhere did it say I have to take the superwaiver cover which is double the daily rate, or else be expected to pay R13000 holding deposit. I showed them the terms and they just said its nothing they can do, either I accept the 'local' terms or drop the rental. Since I did not have so much on my credit card available, I had to take the higher cover.</p> <p>Sent 4 e-mails to customer care and all are completely ignored</p>
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
Thank you for your feedback.
Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.
Kind regards
Customer Relations Department.
So suddenly, without any form of notice, I find a refund for fuel in my account. No explanation or apology. Now what about the other fuel charge? And what about the super waiver charge which I was forced to take? If I look at the other comments here, I am not the only one that was 'taken for a ride'. Hertz SA is FOR SURE not my first choice in car rental as the booking email suggested. ZERO customer service.
So suddenly, without any form of notice, I find a refund for fuel in my account. No explanation or apology. Now what about the other fuel charge? And what about the super waiver charge which I was forced to take? If I look at the other comments here, I am not the only one that was 'taken for a ride'. Hertz SA is FOR SURE not my first choice in car rental as the booking email suggested. ZERO customer service.