Hertz Cape Town International Airport - BAD SERVICE!!

On 3 September 2024 booked a car with Hertz (Cape Town International Airport) and paid the rental amount of R3282.30. Confirmation # 15CCHC. The rental period was from the 16th to the 22nd of September 2024.

On arrival the 16th of September 2024 paid the deposit (fuel R2000, security deposit R4000).

Returned the vehicle on the 22nd of September 2024 with full tank, and no damages or faults.

On the 26th of September 2024 followed-up with email about refund of the deposit, only to be asked for my banking details. How would they have done the refund without having my banking details?

On the same day after submitting my bank credit card details, Hertz Reservations Agent Jodene Saaiman informed me that a cancellation of the authorization was sent to the merchant bank in order to release the funds.

A week later on the 3rd of October 2024, I send a follow-up email to find out about progress on the matter, as I did not hear anything from them again. Hertz did not even bother to respond to my email.

This kind of service is UNACCEPTABLE. It is also UNACCEPTABLE that if there is no claim on the deposit, that the merchant bank can hold onto the funds as long as they want.

Will not RECOMMEND Hertz ever!!