Hertz Cape Town bad customer experience

My experience with Hertz Cape Town has been nothing short of frustration. The level of incompetence that exists is just out of this world. So went to Cape Town and hired a car on the 30th March, returned the car on the 3rd March. Today is the 05 May and they still haven’t refunded me my money back. You call their line, it rings and no one bothers to pick up. If they do pick up, they make promises. On the 3rd of March, spoke to a guy by the name of Antonels Pierre, who I believe is the manager and he did not even apologize for the bad service even after I expressed my dissatisfaction. Told him that I spoke to one of his colleagues around the 25th April who promised that a message has been sent to the bank and I should get my money back within 24 hours. 24 hrs came and went nothing happened. Contacted them on their Whatsup line and my messages were left unattended to. Antonels simply said well “I don’t see anything on the system to the effect of whether a message was sent to the bank or not. I will send that email and copy you.” He indeed sent that email and I’m waiting for some follow-up and feedback

Hertz Cape Town your service sucks big time!