HERTZ BILLED MY CREDIT CARD FOR A CAR FACTORY FAULT.

I regularly rent cars from Hertz and have good service - BUT the rental on the 15th was a disaster. HERTZ BILLED MY CREDIT CARD - FOR A CAR FACTORY FAULT. Content of email submitted to hertz submitted to Hertz copied below.

I am A Gold Plus customer, regularly renting a car from ORT. As is normal I Rented a car for a 13 day period stating on the 15th April. I picked up a Renault which had only 351 km on the Odometer – it was a new car. On Saturday the 21 the clutch failed as a result of a FACTORY ASSEMBLY FAULT. The clutch master cylinder unclipped from the fire wall. This failure was NOT the result of the driver of the vehicle – I have photographs showing the cylinder unclipped.

Hertz sent out a replacement vehicle and a tow truck to recover the car. I pointed out the fault to the hertz representatives on site. On the recovery vehicles forms; I stated that I was not responsible for the fault and would not pay any towing fees.

When I received my May Credit Card Statement I noted with disgust that Hertz has charged two items on the 21st One for R 3000 and one for R 3188. PLEASED ARRANGE FOR THE IMMEDIATE REVERSAL OF THESE CHARGES. THE CHARGES ARE THE RESULT OF HERTZ SUPPLYING A FAULTY VEHICLE. Furthermore, the problems with the car caused me to loose 4 hours of productive time – Can I charge hertz for this lost time at my going rate ?

HERTZ rented the same car out on the 16th to another customer - proving it was simply a case of clipping the master cylinder back.