********** CLAIM AND BAD SERVICE FROM HERTZ CAR HIRE

- Every single time I collect a vehicle from Hertz, I get advised that there are no damages on their vehicles, as a result no representative ever comes out to check the vehicle with me . I always do my own inspection and take photos of any scratches, windscreen chips, or dents. I must advise that each time I do find a dent or a few scratches, despite being advised by their representatives that their cars are in good condition, which is always to the contrary. I must say as a returning customer to Hertz, I find this rather annoying.

- On this occasion when I collected the vehicle upon my arrival at Cape Town International airport on Monday, 14 November, I insisted that the lady representative from Hertz come out to the parking lot to inspect the vehicle with me, and she also gave me the usual response from Hertz representatives that the vehicle was in perfect shape and told me to inspect the car myself and take photos of any damages that I spot, I only managed to see damage to the tyre rim (see photo attached) as the sun had already set I probably missed the tiny dent that Hertz is now referring to as damaged caused by myself, which I will not take responsibility for. First, the onus is on representatives from Hertz to inspect the vehicle in my presence, which is a duty they always neglect to do. The vehicle was only used to travel from the Airport to Premium Hotel in Sea Point and to run a few errands around Sea Point and I did not incur any damage during that time. Now Hertz is claiming R1800 from me for damage I am not responsible for.

I suggest Hertz do the necessary and do full inspection of their vehicles upon collection in the presence of their customers to avoid such false claims in future.