WI
Wolfgang I

1 reviews | Active since Oct 2016

08 Dec 2017, 10:39

*****

Hertz SA charges fuel costs of R178, eventhough the tank has been fully filled up at a petrol station 10km before returning it. This is cheating the customer. Of course they do not answer any query in this regard. NEVER AGAIN with Hertz

0
Replies (3)
Hertz Rent a Car
Hertz Rent a Car's reply08 Dec 2017, 11:31
Official

Thank you for your feedback.

Please contact us via email at *** with your rental details, and note Hello Peter in your subject heading.

Kind regards
Customer Relations Department.

WI
Wolfgang I's update13 Dec 2017, 12:35
Reviewer Update
I've been sending a reminder to ********** with "Hello Peter" in the subject heading. But as expecting, no response. Dear Hertz Customer Relations Department, it seems that you are unable to attend customer complaints. Probably because there are too many of them. In this case, you should simply switch off your customer care department, as it is useless
WI
Wolfgang I's update13 Dec 2017, 12:41
Reviewer Update
I would like to add, that here on Hello Peter, you'll find hundreds of complaints which nearly all point into the same direction: Cheating customers. I don't understand how a company with an excellent worldwide reputation, can so miserably fail in one single country and rib off customers so badly. My overall experience with Hertz all over the world is good, however it seems that the South African branch is acting highly *******, coming close to the habits of a ******** organization. Shame on you