ERRONOUSLY CHARGED, TWICE!!!!!!

<p>On 16 December I rented a car from HERTZ, the initial qoute online was R1381; however this was on Standard cover and I wanted Supercover Insurance. When I got to the airport to collect the car I was advised that the total amount for the three days on Super cover was R1867, in addition they would reserve a deposit of R4000 for fuel and security. In total an amount of R5867 was blocked off my cheque card and then I had to wait for over 35 minutes for the car which I was told was going to take 10 min. During the whirlwind inspection I requested the gentleman assisting me to also document the kilometres as is the norm with other car rental companies; however his response was that it was already done and not to worry,</p> <p> </p> <p>However on the invoice I received; I noted that I had been charged for addidtional 50 kilometres which is an absolute lie!!!! I only drove around locally, and on two of the three days, the car was mostly parked in one area so there is no way I could have used up 300 kilometres over the weekend. After calling the call centre, i was advised that there was an error and that I had been overcharged by 3 kilometres, however that just proves my point that someone might have captured the mileage incorreclty to begin with!!!!</p> <p> </p> <p>In addition, on December 25, instead of getting my refund, I receive a notification from my bank that Heryz has further charged me an amount of R2417 which does not make sense considering that they already reserved R5867!!!! I have called your call centre on several occassions but I was kept holding for close to 5 minutes and the call dropped before speaking to to someone from the billing department. Kinldy look into this matter and reverse the transaction at once!</p> <p> </p> <p> </p>