Employees clueless about how to use new system

Hertz has a new system that no one in the branch knows how to use, and this causes massive delays. Picking up a car was a mission. Now I'm busy enquiring about my deposit and the branch employees still don't know how to get reliable information from the system, which means I'm left in the dark about my deposit. Try another car hire company. I hear Woodford is not too bad.