Duplicate rental charge and poor customer service

I am extremely frustrated with Hertz OR Tambo Airport.

On 11 April, Hertz placed a pre-authorisation of R6091,01(rental) and R9000 (deposit) on my account. Both amounts are STILL pending. Has been pending for more than 7 working days

On Saturday, an additional R6091,01 was deducted from my account as a completed transaction.

This means Hertz is currently holding/charging me a total of R21,182,02, which is unacceptable.

I have tried calling multiple times but my calls keep getting disconnected. A lady told me to send an email because their system is offline, I believe it’s just call avoidance by their team because they just drop the line when I call.

I request urgent resolution: - Immediate release of the pending R6097 and R9000 - Confirmation that I have not been double charged

If this is not resolved urgently, I will escalate this matter through my bank.

Booking details available on request.