PR
Phanuel R

1 reviews | Active since Oct 2015

02 Oct 2015, 10:28

duplicate debit transactions on my account

My name is Phanuel Ramabu. Contact: *** or [Email Removed] I rented a vehicle from hertz motor rentals in Polokwane on Sunday the 27th. I paid a security deposit of 5382.00 on the same day. I returned the vehicle on Thursday the 1st October. At 5h00 Friday 2nd October morning(Today) the same transaction of 5382.00 went through on my account to Hertz Car Rentals. I went to their offices this morning. The manager said they are sorry there is a problem with their system he will phone the bank to reverse but it will be done in 2 working days. Now my account is in a excess and I need the money to go an pay excess to my insurance to real ease my vehicle from panel beaters. This is a big inconvenience. I also have to be in Johannesburg for a wedding tomorrow. I'm stuck in Polokwane with no car and no money. All the manager had to say is \we are sorry for the inconvenience. *** or *** the manager Jeff Nkoko"

0
Replies (1)
Hertz Rent a Car
Hertz Rent a Car's reply12 Oct 2015, 13:36
Official
Hello Phanuelr,

Thank you for your feedback.

Kind regards

Customer Relations Department