CL
Cheyne L

1 reviews | Active since Apr 2009

14 Feb 2024, 12:44

Dont trust Hertz! Question EVERYTHING!

I used Hertz as they were the cheapest option at the time, but with the hassle I am dealing with, makes me wish I went with Avis or EuroCar. So my story, when I picked up the car I paid in full and they held the deposit and petrol, and I asked TWICE if Im going to be deducted anything else, and I was told No. Low and behold, 29 January I get a R9000 deduction off my account, and when I asked, Iwas just told that the rental car renews every 30 day and they release the deposit and deduct the deposit again. Id have LOVED to have known about this, and NO ONE told me. If I worked for Hertz, Id have made SURE thats mentioned. My account is now in a minus of R6900 because of this deduction and I physically went to hertz OR Tambo and apoke to Marguerite, and all she says is : "Ill tell the lady ao that she knows filor next time, and Im sorry this happened, but....." I dont care if this is HOW it works, but if you dont TELL US, WE WONT KNOW! Now I will have debit orders bouncing because I dont have an extra R7000 to clear the negative, and ive fought for YEARS to keep my name clean, so thanks HERTZ, now Its not and im being threatened. If I was told about this, id have budgeted for it!

Worst is, while I was fighting with Marguerite, there was another giy fighting about wanting his money back!

So, if you have a budget, dont go with Hertz, spend more on another car rental company and know what you are getting.

Dont use Hertz if you working on a budget.

Im scared whats going to happen when I return the car.

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