Dishonest practice + zero feedback

<p>I have used Hertz and few times before without any issues. I hired from them last month. Colelcted vehicle on the 27th May (7pm or so) - returned 28th May (7am or so). Handed the staff the keys and my copy of the inspection sheet and contract. Was advised that there is a scratch on the car that i will be liable for. I did not cause this. I stated and signed on my contract that i left behind. I was shocked to see my account subsequently debited for a cracked taillight. Was never pointed out to me during insepction. The insepction sheet missed crucial scratches prior to me colelcting, the cracked taillight could have also been missed. I have contacted the branch to no avail. Management is useless and do not follow up. The servcie has been nothing short of pathetic. I did cc the customer service on my original mail, no one bothers to reply. I ill start with legal proceedings to recover my money.</p>